Sukar.com is the leading online private shopping club in the Middle East, providing members-only access to fashion and lifestyle brands at up to 90% off retail prices. We work with a roster of up-and-coming and established brands in women's, men's and children's fashion, beauty, gadgets, home fashion and other lifestyle categories that can be ordered from the comfort of your home. We run time-limited offers for each brand or category.
Our offers last from 2-4 days and we have new offers starting every day.

Sukar.com is a private shopping club because one needs to be registered as a member to receive our offers and deals and to make purchases; access to those offers is closed to non-members. We promote the ‘club’ feel by providing our members the option to invite their friends to join Sukar.com and thus be privy to the incredible deals and offers we announce on a daily basis.

We are dedicated to provide our members with the best offers and deals they can find anywhere. Our members enjoy savings of up to 90% off retail prices. But discount varies from one offer to the other and one product to the other.

Our website is our showroom and our sales only take place online. We do however have a warehouse and an administrative office based in Al Quoz, Dubai.

No. Sukar.com membership is free. There is no joining fee or obligation to buy.

You will find these on our website by clicking on the Terms and conditions link in the footer of our pages.

If you want to purchase an item from our website, you need to select the desired quantity and the chosen size and add it to your shopping cart. After you have confirmed your selected purchases, you choose your shipping address and preferred payment method. After purchase, you will receive an email confirming your order and containing an order number for tracking purposes.

Once you’ve added all the items you would like to purchase to your cart, you should proceed to checkout. You will have to do this within 20 minutes of adding your items to your shopping cart or else your selected products will be automatically removed and put back up for sale for other members to purchase. Click on Your cart at the top right of the page, select Proceed to Checkout and follow the instructions through to processing your payment and adding your delivery details. You will receive a confirmation email once your order has been placed.

We only sell online. However if you should encounter any difficulties our Customer Support Team will be more than happy to help you. There are several channels through which to contact our team. You can email us for support or dial the Customer Support Centre on the numbers provided on our site.

Sukar.com provides invitation-only access to lifestyle brands in all categories at up to 90% off retail prices. We work with a roster of more than 700 top and up-and-coming brands in the women's, men's and children's fashion, beauty, gadgets and home fashion categories. Sukar.com features at least 10-15 new privileged offers on top fashion and lifestyle brands every single day.

Our offers usually last 2-4 days. Merchandise lasts until it sells out. We do not change prices or refresh merchandise during the offer. If you see something you like, it is best to act quickly as purchase is on a first-come-first-served basis.

Most of our offers and deals start at 1 pm UAE time every day. Our email newsletter informs you of our daily offers and the available brands and products. It also informs you of the deals that are finishing soon.

You will only be able to view available products once the deal has started. We recommend that you log in early to ensure you have the best choice of products, sizes, and colors.

Sukar.com will only tell you when an item is sold out. We recommend logging on early to get the product(s) you want.

We recommend that you save the email address "donotreply[at]sukar[dot]com" in your address book to prevent any of our emails from going to your spam folder, which is one of the most common reasons members do not receive our daily alerts.

Sukar.com provides members with top brands through its global sourcing team and a close collaboration within its global shopping club alliance. We have relationships with brand owners and their authorized distributors. In addition to their traditional retail stores, brand owners, distributors and wholesalers use our private shopping club to sell their inventory. We limit sales in terms of number of products and time offered, and we protect the brand image and respect each brand authentic look and feel, which encourages brands to sell their inventory with us.

The original price is determined by comparing the price with that of identical or similar products offered for sale elsewhere. The original price does not necessarily represent the prevailing retail price in every community, city and country.

We take great pride in the selection process of every item offered on Sukar.com. Our team of experienced buyers connects with a global network of suppliers for authentic branded goods at the best possible prices. We deal with the brands themselves or with their appointed agents, which ensures that the quality of the merchandise matches your expectations and guarantees that our prices are among the best available.

All our merchandise comes directly from the brand owner or authorized distributor, a licensed agent, retailer, or importer. We guarantee 100% authenticity on every product we sell. In fact, we stake our reputation on it.

When you save an item into your shopping cart, this item is reserved for you for the following 20 minutes. This should give you sufficient time to continue shopping and check out. Please leave sufficient time for yourself to complete the checkout process. Since the demand for items in most offers can often exceed the available stock, we limit the amount of time that items can remain in shopping carts before we put them back on offer.

Certainly. You can even save yourself money on future purchases if they make a purchase. To offer your friends an invitation, please click the invite friends button found at the top of each page. You just have to enter their email address to send them an invite. You can also send your friends your Personal Invitation Link, which is found at the bottom of the Invite Friends page.

When you invite your friends and they become buyers, we will credit US$ 25 to your account following each first purchase any of them make. You can use this credit against any future purchases you make.
You can also spread the word about our private offers through Facebook and Twitter.

You earn a US$25 shopping voucher for every member you invite, upon their first purchase on the website. There is no limit to the amount of vouchers that you can earn by inviting friends.
You will receive a voucher 2 weeks after your friends' purchase has been shipped. You can use 1 voucher per order, not exceeding 25% of the total order value. Vouchers earned in this way last for one year.

No, there is no minimum order.

At Sukar.com, we only sell to retail clients and do not support resale of the merchandise offered on the website. We would like to offer all members an equal opportunity to enjoy our assortment at privileged prices.

As our offers are extremely popular and the items offered are limited in number and period of availability we want to give all our members a chance to get a great saving on a brand they love. For this reason, items are only held in your shopping cart for 20 minutes, which allows you enough time to decide on purchases and add other items to your shopping cart before proceeding to check out. After 20 minutes, all shopping carts that have not been processed are automatically emptied.

In the course of an offer, the items sold or reserved within a shopping cart will be deducted from the total numbers of available items within that offer. However, if a member does not complete the order process within the stipulated timeframe, the item will become available for purchase once again. However, whoever logs in on the first hours of our offers and deals always has the largest selection and the best chance to get desired items.

The opportunity may arise for us to get further stock for the same brand in the future, so our best advice is to sign up to our daily email newsletters to ensure you never miss an important offer.

Follow us on Facebook (http://www.facebook.com/SUKARcom) and Twitter (@Sukarcom) to get the latest updates on our daily deals and offers.

Sukar.com online transactions are EV SSL certified based on the highest security technologies and protocols. We value our members and respect their privacy. We collect customer information in an effort to improve your shopping experience, and in order to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. All promotional emails that we send have an easy unsubscribe feature that allows you to remove yourself from future mailings.

Please click on the Sizing guide tab link in the footer of our pages or click on the How to tab.

Sukar.com insures all shipments against theft and accidental damage, at no cost to our members. Once the merchandise has been delivered and signed for, the insurance ceases to be in effect.

We are always sorry to lose a valued customer and in these unusual circumstances, we are keen to receive feedback from you in the hope that we could improve our service to you and to future members. To provide your comments and enable to action your request, please use the Contact Us functionality.

At the bottom of each email newsletter there is a link which takes you directly to an ‘unsubscribe’ page.

Sukar.com offers multiple payment options. We accept payment by credit card (VISA and MASTERCARD). Moreover, we accept CashU and PayPal payments.

Yes. Sukar.com accepts credit card payments through a secure online server. All transaction data is sent over extended validation secure socket layer protocol (EV-SSL). This is the highest security rating any web page may attain (http://www.verisign.com/ssl/ssl-information-center/extended-validation-ssl-certificates/). You can be assured that your data is secure at any time.

Shopping at Sukar.com could not be safer. We have invested in online security management to ensure that your identity and personal information is safeguarded throughout every shopping experience you have with us. When you visit www.sukar.com, you will notice a green section in the URL bar, which displays the name of Sukar. This indicates that an encrypted tunnel has been successfully established between your computer and our website, preventing third parties from interfering with the data that is exchanged. If you click on that green section, you will find certification and ownership information about Sukar.com. Comodo, a trusted provider of EV-SSL certification, has verified that Sukar.com is indeed an existing business and you have a guarantee of unbeatable protection and confidentiality in an online environment.

Our secure, real-time ordering system will authorize your card the moment you place your order and a settlement (debit) will likely occur within 24 hours.

You can use vouchers to pay for your purchase. They reduce the amount payable. Available vouchers will be shown during choice of payment method. You are able to use one voucher for each order that you place. The voucher value must not be higher than 25% of the total order amount.

Promotional and referral vouchers expire within 1 year after they are issued, unless specified otherwise.

Promo codes are similar to vouchers. Promo codes are offered from time to time on various deals in conjunction with collaboration partners, and are distributed by such partners to their members, customers, readers etc. Sometimes promo codes are used as refunds or as compensation for damaged items. Holders of promo codes will be able to redeem them as savings on Sukar.com deals.

On the payments page, you can select the promo code option and copy and paste your promo code in the empty box. A promo code can only be used once, so it is important that you only copy and paste it in the special space on the payments page when you are ready to check out and finalize your order.

Each promo code has its own terms and conditions of usage. You may be able to use certain offers in conjunction with one another, and this would depend upon the code or voucher in question.

We are working on enabling this feature, and you will be notified via email when this feature is available.

Your order confirmation includes the price of the item you purchased, and, if applicable, shipping charges and Cash on Delivery charges.
If you reside outside the UAE, you are responsible for customs and tax fees charged in your country of residence. It is important to note that Sukar.com has no control over and does not determine the amount of customs duties and fees that are charged in each country.

We deliver to the entire GCC (UAE, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait), Jordan, Egypt and Lebanon.

We package each one of your orders personally and by hand at our warehouse. We partner with reputable logistics providers to deliver the order directly to your doorstep.

Our logistics partners will try to reach you several times to make your delivery. If unsuccessful, as with any other postal service package, you will receive a notification explaining how you can collect your package. Usually, you can pick up your order package at the courier depot that is closest to the shipping address specified for the order.

We aim to dispatch all orders within 3 days, however this is sometimes not possible due to circumstances beyond our control.

If you wish to follow up on the status of your order, you can log in to your account and click on My Account tab and then Your Orders. You will then see a current and past list of your purchases with a status update. Alternatively, you can contact our Customer Support Team who will be happy to look into your order and update you on its delivery status.

If, contrary to expectations and despite the most careful work of our employees, an item is missing, you should contact our Customer Support Team and they will endeavor to fix the problem for you as quickly as possible.

At Sukar.com we have a streamlined process of delivery. We work with world-class logistics providers to deliver your goods. We are not currently offering self pick-up options.

You need an existing Internet connection and a computer installed with Internet Explorer 7, Firefox 2.0, Google Chrome v.10, Safari 3 or later versions. Moreover, please enable cookies and javascript within your browser settings.

Below the login field, you will find a link named "Forgot Password". Click on the link and type in the email address you used to register. Once you click "Submit", we will send an auto-generated password to your email address. You can change the temporary password on the My Account page.

Go to "My Account" page, Address section. You will see your personal information and can update it. Once you click "save", your address will automatically be updated in our system.

Go to "My Account". You can easily change the current password under the Account Settings section.

Our team of bilingual (English and Arabic) Customer Support Agents work 7 days a week between 9 am and 12 pm (UAE time).

You can reach our Customer Support Team in several ways

• Online: If you wish to contact our Customer Support Team, please use the Contact Us functionality to send us a message and they will respond back at the earliest.
• Call: You can call one of the following numbers during working hours:

  UAE:

  800 SUKAR (78527) or alternatively +971 4 3402226

  Jordan:

  00962 6 5001353

  Bahrain:

  003373 16 199094

We are always open to different collaborations with a variety of businesses, which span all kinds of industries. Use the Contact Us functionality to send us a message. This will be routed to the appropriate person in Sukar.

I am a brand owner or authorized distributor. How can I sell my items on Sukar.com? We welcome new partners. Use the Contact Us functionality to send us a message.

Please use the Contact Us functionality to send us a message.